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SimpliSafe Pros and Cons: The Good and Bad You Need to Know

In this article, we go in-depth on the pros and cons of SimpliSafe. Find out where this popular DIY system excels and where it falls short in the home security market. 

After moving into my new house, one of my priorities was to invest in a home security system. There are so many options that I felt overwhelmed and didn’t know where to start.

One of the home security companies that kept coming up in my research was SimpliSafe.

After a couple of weeks of thorough research and recommendations from family and friends, I decided to purchase a system from SimpliSafe and have been protecting my home with it ever since.

In this article, I break down the pros and cons of SimpliSafe, so you know exactly what to expect with this popular DIY home security system.

Pros: Easy Installation, No Contracts, Low Monthly Cost, and Reliable Protection

When researching Home Security Systems, the most important things to me were:

  • Low cost of equipment and low monthly monitoring fees
  • A high-quality, reliable system
  • Options to customize so I only pay for what I need
  • Easy setup and installation. The last thing I wanted to do was sacrifice an entire weekend setting up a DIY security system and, even worse, risk setting it up wrong and rendering the investment useless.

Much to my delight, SimpliSafe has lived up to its name. It was one of the lowest prices in the industry, high quality, customizable, and simple to set up and test.

SimpliSafe Home Security System

There are dozens of home security systems to choose from, but the benefits that convinced me to chose SimpliSafe were:

  • Price – SimpliSafe requires no monthly contract, unlike most companies that try to lock you in for a year or longer. The monthly costs are low ($14.99  for standard monitoring or $24.99 for more advanced features like controlling settings and getting alerts through an app. Pricing as of November 2019), and the one-time equipment purchase is very affordable. The equipment comes with a 3-year warranty so you can get a free replacement for any issues.
  • Monitoring – SimpliSafe uses 24/7 cellular monitoring, so you don’t need a phone line, and even if a phone line is cut, the system will still be able to call for help. Monitoring is not just for burglary but also includes flood, fire, freeze, and carbon monoxide. You can also choose not to pay for monitoring and only use the alarm and siren to alert you and scare off intruders.
  • Wireless – Unlike many systems that are hard-wired into your home, SimpliSafe is completely wireless, allowing you to move sensors anywhere in your house without any issues.
  • Ease of use – The setup process is simple and easy and took me around 30 minutes. You don’t need any special skills or tools, The instructions are straightforward, and they hold your hand through each step, anyone can do it.

Every system comes with a few core items:

  • Base Station – this is the hub that contacts the monitoring center through a cellular connection if your alarm goes off.
  • Wireless keypad – is used to set and disarm the system. Most alarm systems use the keypad to contact the monitoring center. Burglars know this, so the first thing they do when they break in the door is destroy the keypad. SimpliSafe solves this by contacting the monitoring center through the silent Base Station while distracting the burglar with a beeping noise from the Keypad.
  • Master keychain remote – this allows you to arm or disarm your system remotely. It also includes a panic button and a USB drive that you can plug into any computer and update your system’s settings.
SimpleSafe base station wireless keypad master remote

When I purchased the equipment, I had the opportunity to choose from several features a la carte. I added a bunch of items to make sure my house was fully covered:

  • Entry sensors – these detect when a door or window is opened
SimpliSafe entry sensor
  • Motion sensors – these detect any motion within 30 feet and 45 degrees left, right and down.
  • 105-decibel siren designed to make any burglars run for their lives and go deaf
  • Smoke detector
  • Yard signs and window stickers, which are half the battle, right?
SimpliSafe lawn sign

SimpliSafe offers many other features to beef up your security like cameras, glass break detectors, panic buttons, freeze and water sensors, etc.

I decided to hold off on those but, if I choose to add them in the future, I can easily integrate them into my system.

The Setup Was Extremely Easy

When you open the box, it tells you to plug the USB drive on the keychain into your computer. Once you do that, a wizard pops up and walks you step by step through the process. Below is a look at the setup wizard.

SimpliSafe install wizard
SimpliSafe install wizard
SimpliSafe install wizard

The setup wizard dumbs it down and gives you all the information you need. I often caught myself thinking, “but what about—” and as soon as I would think that, the answer was right in front of me. The instructions eased any apprehensions I had of screwing up the installation.

Once we set up the system, it explains how to put it into test mode to ensure all your sensors and sirens are working correctly.

Cons: Issues Staying Connected to the Monitoring Center, High Up-Front Cost

There are no perfect products, and SimpliSafe is no exception.

When we set everything up and completed testing, we were getting a message on the keypad “No link to dispatch,” which meant, my system had no connection to the monitoring center and no way of contacting help if needed…yikes.

Fortunately, customer service was able to troubleshoot and fix the problem quickly. The Base Station defaults to a T-Mobile sim card to contact the monitoring system, and T-Mobile service in my area is not good.

Within a day and a half, they sent me a new Verizon sim card with instructions to easily install, problem solved.

Update: SimpliSafe’s new systems come with a Verizon sim card as the default.

I’ve read anecdotes online of people’s systems randomly disconnecting from dispatch years after set up, which is a scary thought since that connection could potentially be life-saving.

However, if the connection is ever lost, the Base Station will tell you immediately and won’t stop reminding you — annoying but effective.

Luckily this has not been a problem since we swapped sim cards, fingered crossed it won’t pop up in the future.

One other con worth mentioning is the high up-front cost. Unlike many home security companies that rent you the equipment for a low monthly fee, SimpliSafe requires you to buy the equipment up-front.

The exact cost will depend on the number of sensors, alarms, and detectors you need, but on average will be around $500.

Unfortunately, you have to invest in the equipment up-front; however, if you plan to keep your system long term, purchasing will save you hundreds or even thousands of dollars in the long run.

Final Verdict: SimpliSafe Is a Reliable DIY Home Security System

Overall, I am very satisfied with my investment in SimpliSafe. The safety of my family, especially at home, is my #1 priority, and SimpliSafe gives me the peace of mind I need.

I would highly recommend it to anyone looking for a low cost, high-quality system that is easy to set up.

There are dozens of other options, and all have their pros and cons. I found SimpliSafe to be the best option for my criteria.

Thank You for Reading Our Review of SimpliSafe Home Security!

Now that you know the pros and cons of SimpliSafe, it is time to start protecting your family and your home. 

To learn more about SimpliSafe and check out all the different options, go to SimpliSafe.com

If you’re like me and like to compare many options, below are the others that I highly considered but for one reason or another decided not to purchase. We recently published an in-depth comparison of SimpliSafe vs. ADT.

ADT is the leader in the space but is very different from SimpliSafe. The best system for you will entirely depend on the options and features that are most important to you, and of course, your budget.

Have you had a different experience with SimpliSafe? Do you agree or disagree with our review? Are there any other home security systems you think beat SimpliSafe? Please let us know in the comments section; we would love to hear your feedback.

January 2018 Update: SimpliSafe announces the release of their third-generation home security system

In January 2018, SimpliSafe announced a rebuilt and redesigned third-generation version of its innovative home security system. This new release features a faster, sleeker, and safer system at the same price as previous models. Some of the key updates to note:

  • Designed in partnership with the well-renowned design firm IDEO.
  • Sensors are much smaller than before (about half the size) and have twice the range.
  • The keypad is redesigned with a new sleek digital display screen that wakes with a soft touch.
  • The new Base Station now has a backup battery, so you remain protected if there is a power outage.
  • It features firmware that has processing speeds five times faster than before.
  • A technology called SmashSafe™ that ensures authorities get alerted even if the Base Station, Siren, or Keypad are damaged during a break-in.
  • Motion and Glassbreak Sensors have been updated to do a better job ignoring a dropped glass or pets and only picking up on real danger.
  • SimpliSafe also noted in their announcement that they will soon release a video doorbell, outdoor camera, and smart lock.

You can read the full announcement here. Part of the reason we love SimpliSafe is that they continuously innovate. Even though we have the second-generation version, we are excited that they keep pushing the boundaries and improving home security.

Our review is for the second-generation model. However, we’ve been testing the third-generation model since late 2022.

Andrew Palermo Founder of Prudent Reviews

Andrew Palermo - About the Author

Andrew is the Founder and Editor-in-Chief of Prudent Reviews. He began his career in marketing, managing campaigns for dozens of Fortune 500 brands. In 2018, Andrew founded Prudent Reviews and has since reviewed 600+ products. When he’s not testing the latest cookware, kitchen knives, and appliances, he’s spending time with his family, cooking, and doing house projects. Connect with Andrew via emailLinkedIn, or the Prudent Reviews YouTube channel.

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8 thoughts on “SimpliSafe Pros and Cons: The Good and Bad You Need to Know”

  1. You did not answer my question: does SIMPLISAFE fill my home with radiation since everything connects wirelessly. How much radiation and how dangerous?

  2. I called customer service several times and after hearing ” I understand your issue”, “yes i know its frustrating” and all the other scripted BS from across the world, I needed to speak to someone. I have explained myself as my DAUGHTER HAS also called. On April 25, I paid for a 2 day delivery, I was told it was to be April 27, then the 28th, then the 29th, then The date was May 1, then they said possibly May 3.
    A supervisor named Ino he would send someone to install the system on May 3rd. He said he would call back with a confirmartion within an hour. Now we went through the same thing 6 hours later because no one has accountability. This is the second system I have bought, and will make sure I tell people about my experience where you talk to customer service, they lie to you, and they don’t follow through. When I did speak to a manager in the USA I wanted a resolution so they said they would refund me the 2 day delivery which is even ridiculous on their part to even offer that as compensation even though they never delivered. Then the manager basically told me too bad. I ordered ring security system and received it the next day and will send Simplisafe back.

    They started off as a great company, but I guess not any more.

    • Hi Jeanne – great question. I spoke with SimpliSafe, and they confirmed that all new systems come with a Verizon sim card as the default.

  3. Found your analysis of SimpliSafe system very good…..pretty much what I had heard from people who have it, and from research…EXCEPT for ONE item! COST! You say the average cost is $500. I just ordered through COSTCO…..for $139. It comes with SIX door sensors, (I have six door entries), a motion detector, panic button, base station & siren, keypad. I have a larger than average home…just under 3,000 sq. feet, one level. Due to my windows, how they are configured, it really makes no sense trying to put sensors on those…no one is going to break in there. The only window they could break through is our large dining room bay window….motion sensor solves that potential problem. The only thing I may add in the future is a camera. So I think your $500 estimate is way off….otherwise, great article.

    • Hi Don – Costco customers often get access to steep discounts and wholesale prices as part of their membership. The cost estimates in this review are based on standard pricing on SimpliSafe.com. But, it’s great to know that you can get much better pricing at Costco. Thanks for sharing the tip!



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